We are issuing this Technical Bulletin regarding a critical firmware update for the Alibi 32-Channel Hybrid DVR.

A firmware-related issue has been identified that may cause certain units to become unresponsive and lock on the boot screen during startup. This may occur either immediately or after extended use. Updating the firmware is strongly recommended to ensure system reliability, security, and access to the latest features.

Issue Summary

• Affected Product: Alibi 32Ch Hybrid DVR
• Symptom: Device becomes stuck on the boot screen during startup
• Cause: Legacy firmware conflicts during system initialization
• Resolution: Updating to the latest firmware resolves the issue and prevents recurrence. 
• Firmware needs to be upgraded to XVR-B3524.3.11.C22914.250530.
• Here is the link to download the firmware update zip file : https://www.alibisecurity.com/media/docs/XVR-B3524-3-11-C22914-250530.zip

Why This Firmware Matters
 The latest firmware version includes:

• Resolution for the boot screen lock issue
• Cybersecurity and vulnerability patches
• System performance and stability improvements
• Expanded support for new camera integrations and features

Recommended Action
 All partners are advised to:

1. Check the current firmware version on all deployed and in-stock 32Ch Hybrid DVR units.
2. If not already running the latest firmware, upgrade immediately using the USB or network update method.
3. For any units locked on the boot screen, perform a USB firmware recovery or contact Alibi Support for assistance.

Support & Resources
 If you need help identifying firmware versions or completing the update, please contact our support team:
Email: support@alibisecurity.com
 Phone: (888) 858-1442
 Support Portal: https://support.alibisecurity.com

Thank you for your attention to this important matter and for your continued partnership with Alibi Security.

Sincerely,

 Alibi Security Product Team
 www.alibisecurity.com